True Online Fiber Internet in Thailand for Home & Condo

FAQ for Expat customer

Home Fiber Internet in Thailand for Expats

Q1: What is True Online?

True Online is Thailand's largest home fiber internet provider, operated by True Corporation — one of Thailand's biggest telecom companies. With over 20 years of service and the widest fiber network nationwide, True Online is the most popular choice for home WiFi in condos and houses across the country. Think of it as Thailand's equivalent of BT (UK), Verizon (US), or Singtel (Singapore).
 

Q2: Who is FiberDealer?

FiberDealer is an official Authorized Dealer of True Online (Dealer Code: 10047669), operated by Five Access System Co., Ltd. — a registered Thai company with 20+ years of experience.

• Same prices as signing up directly with True Online

• Same installation by True Online technicians

• Plus: English support and faster service via LINE

• No extra charge

We handle the Thai paperwork and communication for you.
 

Q3: What documents do I need to apply?

You need 4 things:

1. Lease Agreement — first page + last page (signed by you and the landlord)

⚠️ Important: Your lease must have more than 6 months remaining. If your lease has less than 6 months left, you'll need to renew it before applying or use an alternative document.

If you don't have a lease, you can use a Work Permit or Retirement Visa instead.
 

2. Passport — first page only (with your photo)
 

3. Selfie for verification — 2 photos required:

• A selfie holding your passport

• A selfie showing a peace sign (✌️ two fingers)
   

4. Thai mobile phone number — for technician contact on installation day All documents submitted via LINE @truewifi.
 

Q4: Can foreigners get home internet in Thailand?

Yes. Foreigners can apply for home fiber internet in Thailand. You can use a Passport + Lease Agreement. The whole process is done in English via LINE — no need to visit any True Shop.

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Q5: How does the registration process work?

5 simple steps via LINE:

Step 1: Add LINE Official Account @truewifi Step 2: Share your location via LINE (we check fiber availability) Step 3: Choose your internet package Step 4: Submit your documents via LINE Step 5: Receive SMS confirmation — technician calls before arrival

Total time: 1-2 days from first contact to internet installed.
 

Q6: How much does installation cost?

Installation is free. No technician fee, no cable fee.

You only pay an Initial Fee of 800 THB on installation day to the technician. This is fully refunded as a discount of 100 THB/month for 8 months (total: 800 THB back).

Net installation cost: 0 THB after 8 months.
 

Q7: What contract length is available for foreigners?

We offer 12-month contracts specifically for expats.

Most standard True Online plans require 24-month contracts, but we provide short-term options ideal for foreigners who may relocate or return home. 24-month contracts are also available if you want lower monthly rates.
 

Q8: Which package is best for an expat?

Recommended packages with 12-month contracts:

• 599 THB — 500/500 Mbps (best for condos, remote work, streaming)

• 699 THB — 1,000/500 Mbps (families, video calls, Netflix 4K)

• 859 THB — 1,000/1,000 Mbps symmetric (Zoom, content creators, livestreaming)

• 1,299 THB — 1,500/1,000 Mbps WiFi 7 + NOW ENT entertainment

• 1,399 THB — 2,000/1,000 Mbps WiFi 7 (fastest in Thailand)

All plans include unlimited data. No throttling, no FUP.
 

Q9: How long does installation take?

Installation is scheduled within 1-2 days after document submission. The technician takes only 1-2 hours on the day to install fiber cable, set up the router, and connect everything.

You'll receive:

• SMS confirmation of the installation date

• Phone call from the technician on the day
   

Q10: How do I pay the monthly bill?

A Thai bank account is not required. Payment options include:

• True iService app — credit/debit card or QR PromptPay

• 7-Eleven — pay over the counter

• Bank transfer — including some international banks

• True Shop — cash payment at any branch

Bills are sent each month via SMS and the True iService app (in English).
 

Q11: How do I cancel my service before leaving Thailand?

Important: You must cancel BEFORE you leave Thailand. Cancellation cannot be done after you've left the country, and you'll continue to be charged until cancellation is completed.

How to cancel:

1. Visit any True Shop in person (cancellation must be done at a True Shop, not online or over the phone)

2. Bring all equipment — Router, power adapter, cables, and any other equipment provided by True Online

3. Bring your Passport for identification

4. Settle any outstanding bills

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⚠️ Warning:

• Equipment must be returned within 7 days after cancellation request

• If you don't cancel before leaving Thailand, you'll be charged monthly until the contract ends

• If equipment is not returned or is damaged, you'll be charged the full equipment value (1,500-6,975 THB depending on Router type)

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We strongly recommend planning your cancellation at least 1-2 weeks before your departure date.

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Q12: What happens if I cancel before the contract ends? 

If you cancel before your 12-month or 24-month contract is complete, you'll need to pay back the discounts you received:

1. Entry Fee discount (2,000 THB) — Refunded proportionally for the remaining months of contract.

2. Internet installation & wiring fee (2,600 THB) — Originally waived as a privilege. If you cancel before the contract ends, you must repay this amount proportionally.

3. Equipment value (if not returned in good condition):

• FTTB Router: 1,500 THB

• FTTC Router: 3,200 THB

• FTTH Router: 6,975 THB

4. Any monthly discounts and promotional benefits received during the contract period.

Example: If you cancel after 6 months of a 12-month contract, you may need to pay roughly half of the Entry Fee discount and installation fee (≈2,300 THB total) plus equipment value if not returned.
 

Tip: If you complete your contract (12 or 24 months), there are no cancellation fees. You just need to return the equipment in good condition.
 

For exact cancellation costs in your case, contact us via LINE @truewifi — we'll calculate the total before you decide.